Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at corrine@cozmic-curiosities.co.uk

If the return is due to an error of ours (for instance, we accidentally sent the wrong item), we will accept responsibility for all shipping costs related to the return and will send you a return shipping label, as well as instructions on how and where to send your package. If the return is not an error of ours (i.e. you ordered it and then decided later on that you no longer want the item), then the buyer accepts full responsibility for all return shipping costs. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom products (such as special orders or personalised items) cannot be returned. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.